Self Storage Frequently Asked Questions
General
How do I contact you?
There are many ways! You can fill out the contact form on our website or you can give us a call at any of our facilities. We also have a chat bot at the bottom of this page that is ready to answer all of your storage questions. Our friendly team is waiting to hear from you!
Do you offer vehicle storage?
Absolutely! Many of our locations offer outdoor storage options for vehicles, including both covered and uncovered parking. In addition, most facilities have drive-up units that can accommodate smaller vehicles like motorcycles, ATVs, and compact cars. Our properties are designed for security and convenience, with features to help ensure your vehicle is well-protected.
What is drive-up access?
Drive-up access is what allows you to drive up to one of our storage units and park your vehicle next to it. Instead of having to carry your belongings from outside of the facility to your rental, you can easily unload them with just a few steps.
What is a temperature-controlled unit?
Temperature-controlled storage units provide a suitable environment for your possessions, protecting them against humidity and extreme heat or cold. These units are better for long-term storage, furniture, electronics, books and clothes. What’s more, because they're inside the building, they tend to keep your possessions cleaner than a standard unit.
Pricing & Rental
How do I get started?
Some of the things you can do are browsing our self storage tips and calculating the right space for you. If you think you’re ready to start your move, take a look at our several locations and choose a facility you like. But if you still have some questions, don’t hesitate to call us today!
Do you offer automatic bill pay?
Yes, we do offer automatic bill pay! You can easily set up automatic payments through your online account. This convenient feature allows you to schedule recurring payments for your storage unit rental, ensuring that your bill is paid on time each month.
What is the online bill pay option?
Online bill pay is a useful amenity that allows you to manage your account from anywhere with an internet connection. If you don’t like the idea of having to drive out to one of our locations every month, you can now pay your rent, reserve a new self storage unit and update your account information on our website!
Security & Access
Is the facility monitored by security cameras?
Yes. Most Columbia Self Storage locations are equipped with security cameras that record activity on the property. Combined with fenced perimeters, gated access, and well-lit grounds, these features help protect your belongings and deter unauthorized activity.
When can I access my storage unit?
Access hours vary by location. Many Columbia Self Storage facilities offer extended or even 24-hour access. Please check with your local facility for specific hours.
Is the facility gated and secured?
Most Columbia Self Storage locations are fully fenced with gated entry, controlled by secure access codes or electronic gate systems. Many also feature motion-activated lighting for added protection. At locations without gates, we maintain the same high standards of security with 24/7 surveillance cameras, well-lit grounds, and regular staff monitoring to ensure your belongings are safe.
What additional security measures help protect my belongings?
Columbia Self Storage combines 24/7 video surveillance with fenced and gated facilities to maintain a secure environment. Well-lit premises and regular monitoring help deter unauthorized activity, providing peace of mind that your belongings are safe.
