Self Storage Units in Cottonwood

I had a great experience with Columbia Self Storage. The facility is clean, secure, spacious for easy loading and unloading and well-maintained. It took me 15 minutes online to fully rent my unit from the comfort of my home , Jose and Denise were especially helpful throughout the entire process—they were friendly, professional, and made everything quick and stress-free. Ensuring that I didn’t miss anything while booking.. Their excellent customer service made a big difference. I highly recommend Columbia Self Storage to anyone looking for a reliable storage solution! 5 Stars all the way

Well I say im having a great experience storing my stuff with you .I love the way you work with me and listen to me and help me fuger thing out your friendly and best of all your willing to go the extra mile to give me the best deal you can and I thank you ..

I spoke with Denise and she was very helpful. She was also polite from the beginning, to end of the conversation.

I really hate to admit that I have been renting storage at this location for over a decade with one unit and at times a second unit for 2 years culminating in spending over 15,000 dollars. Looking back I wish I would have just got rid of the very expensive items which I intended to sell which now no matter how much I sell them for will never recoup the cost of ten years of storage. My bad! Live and learn. I started with the original owner Kathy who was a sweetheart and kept the rates reasonable. When she sold it to Mark from Sterling accounting they raised the rent on the second unit but honored my original rate for the first unit. Robert was not a friendly manager yet when there were issues they were resolved with a call. Last year corporate owners came in and even though they raised the rates they still gave me discounted rates and not the rack rate which I appreciated. The manager Matthew Hudson was a delight to deal with compared to previous management so I signed a rental agreement with them. Yet this month they decided to raise the rent and make having insurance on the unit mandatory which would be an additional 11 dollars per month on top of the rent increase if you didn’t have some kind of renters or homeowners insurance. After researching the insurance which does seem to be an industry standard the increases falling on the same month lit a fire under my butt to finally clear out the storage since I have a huge shed at my home now to store things in which I didn’t have when I was living full-time at Thousand Trails resort in an RV where they didn’t allow onsite storage unless you invested in an expensive storage shed. Note to other rvers in a similar position…just invest in the onsite shed it will be cheaper in the longgggg run. Secondly if you really, really, really need to store something then go with Colombia Storage at the cottonwood location because even with the rent increases, I do believe their prices are the best for a safe location with an onsite manager and there are apartments right next to the storage units which feels safe to me. And having rented there for 10 years I never experienced any kind of theft. Yet, the primary reason I would go with Colombia is because of the store manager Matthew because he was always friendly and responsive to my concerns and I could tell he really cared about me as a customer. I realize Colombia probably doesn’t care whether I stay or go and because my rate was lower than the current rate they will just make more money from my departure. With inflation being what it is, I am so grateful to not have to pay for storage any longer saving me over a thousand dollars a year yet I will miss Matthew who went above and beyond with his customer service. On my final day in the unit when he came by to check to see that the unit was available to rent in clean condition where I had this one long Gazelle gazebo in a very long, heavy and unwieldy box which I couldn’t handle alone and without me even asking he helped me get it out of my unit and was so pleasant during the process. Considering the challenging era we are now living in where even the local thrift stores don’t allow their employees to help you to the car with a purchase, I feel this was just amazing customer service. I greatly appreciated it because if it were not for Matthew helping me, I actually would have had to hire someone to help me to remove that item! I don’t know if he will ever see this review yet if he does, I want him to know what a difference he makes with his work by simply being kind and going the distance for Columbia’s customers! Even though I don’t feel a customer should be required to have insurance on their items if they choose to sign a waiver not holding Colombia responsible and it feels like a money grab to me for them to be able to make more money by providing the additional insurance, I would rent from them again if I had to because I don’t think there is a better manager than Matthew Hudson in this area who really cares about the needs of his customers.